The short version
- CartUno is made by Dcoded Innovations LLP, based in Rajkot, India.
- We use your store’s data only to run CartUno for you. We never sell it.
- Shoppers get a random ID in their browser so A/B tests stay fair. It isn’t tied to their name or email.
- Uninstall CartUno and we delete your store’s data within 30 days.
- Any question or request goes to one inbox: support@cartuno.app.
Who we are
CartUno is a cart drawer app for Shopify stores, made by Dcoded Innovations LLP (“Dcoded”, “we”, “us”). This policy explains what information CartUno collects, why we collect it and what we do with it.
It covers the CartUno app, our website at cartuno.app and our support channels. Registered office: Office No. B-728, 7th Floor, RK Iconic, 150 Feet Ring Road, near Ayodhya Chowk, Rajkot, Gujarat 360006, India. LLPIN: ABC-7569.
Our role and yours
Privacy laws treat us differently depending on whose information it is.
- Information about you, the merchant (your account, store details and support messages): we decide how it’s used. We’re the “controller” under the GDPR and the “data fiduciary” under India’s Digital Personal Data Protection Act, 2023.
- Information about your shoppers that CartUno handles on your store: you’re in charge, and we only act on your instructions. We’re your “processor”. Please mention the tools you use for your cart and A/B tests, including CartUno, in your store’s own privacy policy. Our Data Processing Addendum sets out how we handle this data for you.
Information we collect
From Shopify, when you install CartUno
Shopify asks you to approve CartUno’s access when you install it. With that access, we collect:
| Information | Why we need it |
|---|---|
| Store details: name, domain, owner name and email, Shopify plan, currency, language and markets | Setting up your account, showing amounts in the right currency and contacting you about your account |
| Products, collections, prices and stock | Upsells, free gifts, bundles and the cart preview in the app |
| Theme and app embed status | Checking that the cart shows correctly on your store |
| Discounts created through CartUno, and Shopify discounts you choose to show in the cart | Applying rewards, bundles and promo codes at checkout |
| Orders: order ID, date, totals, currency, items, discounts used and CartUno tags on the order | Your analytics and experiment results |
| Your total store sales for the last 30 days | Working out which plan applies to your store |
| Billing status | Knowing your plan and trial. Shopify handles payment, so we never see your card details. |
We don’t keep shoppers’ names, email addresses, phone numbers or postal addresses from your orders.
From you
- Your cart designs, offers, experiments and settings.
- Messages you send us by email or chat, with the name and email address you use.
- Names and emails of staff or agency partners who contact us about your store.
- Details you give when you book a setup call.
From shoppers on your store
CartUno runs inside your store’s theme. When a shopper uses your store:
- A random visitor ID. A random code saved in the shopper’s browser (local storage), so they see the same version of your cart for the whole of an A/B test. It isn’t linked to their name, email or customer account, and it isn’t shared between stores.
- Experiment events. Only while you run an experiment, we record visits, add to carts, checkouts, orders and whether a cart feature was seen, reached or unlocked, together with the random visitor ID.
- Cart tags. During an experiment, the shopper’s cart is tagged with the experiment and group. The tags stay on the order in your Shopify store.
- Cart choices. Items, free gift picks, delivery dates and gift notes go through the Shopify cart and are saved on the order in your store.
We don’t use shopper information for advertising or profiling, or for anything other than running CartUno on your store.
From our website
cartuno.app only uses the cookies it needs to work. We don’t use advertising cookies.
How we use information
- To run CartUno: show your cart, apply your offers and run your experiments.
- To show your analytics and experiment results.
- To answer support requests, fix problems and run setup calls.
- To keep CartUno secure and prevent fraud and abuse.
- To improve CartUno, using combined data that doesn’t identify you or your shoppers.
- To send service emails about billing, plan changes and important updates. We only send product news if you opt in, and you can unsubscribe at any time.
- To meet our legal obligations.
If you’re in the EEA or UK, our legal bases are: performing our contract with you, our legitimate interests (keeping CartUno secure and improving it), your consent (product news) and legal obligations.
We don’t sell or rent personal information, and we don’t share it for cross-context behavioral advertising.
Who we share it with
- Shopify, because CartUno runs on Shopify. This includes Shopify’s assistant, Sidekick, when you use it with CartUno.
- Service providers that help us run CartUno. They may only use the information to provide their service to us, and must protect it.
- People you give access to, such as staff or an agency with collaborator access to your store.
- Authorities, when the law requires it, or to protect the rights and safety of our users or the public.
- A buyer or successor, if Dcoded is merged or sold. We’ll tell you before your information moves to a new owner.
| Service provider | What they do for us | Where |
|---|---|---|
| Amazon Web Services | App servers and database | India (Mumbai) |
| Google Workspace | Support and account emails | Google’s global data centers |
| [Chat tool, to be decided] | Support chat in the app | [Region] |
Where information is stored
Dcoded is based in India and isn’t established in the EU. CartUno’s app servers and database are hosted by Amazon Web Services in India (Mumbai). Our team in India and our service providers may process information in other countries.
When we move personal information out of the EEA, UK or Switzerland, we use legal safeguards such as the European Commission’s Standard Contractual Clauses.
How long we keep it
| Information | How long |
|---|---|
| Store data, designs, offers and analytics | While CartUno is installed. Shopify tells us 48 hours after you uninstall, and we delete your store’s data within 30 days of that. |
| A shopper’s information, after a deletion request | Deleted within 30 days of the request reaching us through Shopify. |
| Experiment events | While CartUno is installed, so you can see past results, or until you delete the experiment. |
| Support messages | Up to 24 months after the conversation ends. |
| Backups | Overwritten within 30 days. |
| Billing and tax records | As long as tax law requires. |
| Random visitor ID | In the shopper’s browser until they clear their site data. Once CartUno is removed from your store, it’s no longer used. |
Requests from your shoppers
Shoppers who want a copy of their data, or want it deleted, should contact your store. When they do, Shopify passes the request to CartUno and we respond to it.
If a shopper contacts us directly, we’ll pass their request to you and help you respond.
Your rights
Depending on where you live, you can ask us to:
- Give you a copy of your personal information.
- Correct or update it.
- Delete it.
- Limit or stop some uses of it, or object to them.
- Send it to you, or to another service, in a common format.
- Withdraw consent you gave us, such as for product news.
Under India’s DPDP Act, you can also name someone to use these rights for you if you die or can no longer use them yourself.
Email support@cartuno.app to make a request. We may need to confirm who you are, and we’ll reply within 30 days. Using your rights never changes the service or price you get.
You can also complain to a data protection authority, such as your local authority in the EEA, the ICO in the UK or the Data Protection Board of India. We’d appreciate the chance to sort it out with you first.
How we protect it
- Information is encrypted in transit (HTTPS).
- CartUno only asks Shopify for the access it needs.
- Only team members who need access to do their work have it.
- We never access your store without your permission.
If a security incident affects your information, we’ll tell you without undue delay and notify authorities where the law requires it.
Children
CartUno is a tool for businesses and isn’t meant for anyone under 18. We don’t knowingly collect children’s information.
Changes to this policy
When we change this policy, we’ll update the date at the top. For important changes, we’ll email the store owner or show a notice in the app before they take effect.
Contact and grievance officer
For any privacy question or request, email support@cartuno.app.
Grievance Officer: Neelam Badi, Dcoded Innovations LLP, Office No. B-728, 7th Floor, RK Iconic, 150 Feet Ring Road, near Ayodhya Chowk, Rajkot, Gujarat 360006, India, support@cartuno.app. We reply within 24 hours and aim to resolve complaints within 30 days.