Terms of Service

This agreement

These terms are an agreement between you and Dcoded Innovations LLP (“Dcoded”, “we”, “us”), the company that makes CartUno. They cover your use of the CartUno app for Shopify, our website and our support (together, “CartUno”).

By installing or using CartUno, you agree to these terms. If you use CartUno for a business, you confirm you can accept them for that business. Shopify’s own terms also apply to your use of Shopify.

What CartUno does

CartUno replaces your theme’s cart with a cart drawer you can design, and adds rewards, upsells, bundles, countdowns, promo codes, A/B tests and analytics.

We keep improving CartUno, so features may change over time. If we remove a feature you rely on, we’ll tell you in advance where we reasonably can.

Your account

• You need a Shopify store and must be at least 18.
• CartUno is for business use.
• You’re responsible for everyone who uses CartUno on your store, including staff and agencies with collaborator access.
• Tell us right away if you think someone is using your store’s access without permission.

Free trial, plans and billing

Free trial

New stores get a 14-day free trial with every feature. You won’t be charged if you uninstall before the trial ends. There’s one free trial per store.

Plans

Your plan is set by your store’s total Shopify sales in the last 30 days. Every plan includes every feature, unlimited offers and A/B tests, and email and chat support.

Prices are in US dollars and don’t include taxes, which Shopify may add.

When your sales change

If your sales move into a different band, we’ll email you before anything changes. Shopify asks you to approve any new price before you’re charged.

How billing works

• Shopify bills you for CartUno every 30 days, on your Shopify invoice.
• Charges cover 30-day periods and aren’t refunded for unused days, unless the law requires it or we agree otherwise. Any refund is made through Shopify.
• If we ever change our prices, Shopify asks you to approve the new price before you’re charged it.
• If we charge you by mistake, we’ll correct the charge through Shopify.

Your store and your offers

You decide what CartUno shows your shoppers, so you’re responsible for:

• Your offers, prices, discounts and promotions, and making sure they follow the law where you sell. For example, a countdown should only say a deal ends when it really does.
• The products, images and text you add to CartUno.
• Telling shoppers how you use their data, in your store’s privacy policy.
• Checking your cart before you publish it. CartUno works with Online Store 2.0 themes, and some themes need extra setup, which we’re happy to help with.

Discounts follow the combination rules you set in Shopify.

When you ask, our team may suggest settings or make changes in your store, for example during a setup call or with collaborator access. You stay responsible for checking those changes and deciding what to publish.

Fair use

Please don’t use CartUno to:

• Break the law or Shopify’s terms.
• Mislead shoppers, for example with fake timers, fake stock levels or prices that don’t match checkout.
• Copy, resell or reverse engineer CartUno, or build a competing product from it.
• Get around CartUno’s plans or limits, or disrupt the service for others.
• Upload malicious code, including through the custom code settings.

Analytics and test results

CartUno shows reports to help you make decisions, but we can’t promise any particular result for your store.

• Offer-attributed revenue is the full value of orders that qualified for at least one offer, with each order counted once. It shows where offers were involved, not how much extra they caused.
• A/B tests assign shoppers per browser, so one person on two devices can land in both groups. Results show how confident CartUno is that the groups differ, and stay as “Gathering data” until each group has 30 sessions.

Shopify, themes and other apps

CartUno depends on Shopify, your theme and sometimes other apps. We’re not responsible for their services, or for problems they cause. If a theme or app update affects your cart, contact us and we’ll help where we can.

Who owns what

• Your data is yours. You let us use your store data only to provide and improve CartUno, as our Privacy Policy describes.
• CartUno is ours. The app, its code, templates and design belong to Dcoded. You can use them while CartUno is installed and you follow these terms.
• Feedback. If you send us ideas, we may use them without owing you anything.

Privacy

Our Privacy Policy explains what we collect and how we use it. For your shoppers’ data, we act on your behalf and only follow your instructions, as set out in our Data Processing Addendum. The addendum is part of these terms, so there’s nothing extra to sign.

Support and availability

Email and chat support is included on every plan. We reply within 24 hours, every day. Plus plans include a setup call.

We work hard to keep CartUno running, but we can’t promise it will never be interrupted, for example during maintenance or a Shopify outage.

Ending this agreement

• You can stop at any time by uninstalling CartUno. Charges stop, and your theme’s own cart comes back right away.
• We may suspend or end your access if you seriously or repeatedly break these terms, if a charge isn’t paid, or if the law requires it. Unless there’s an urgent risk, we’ll warn you first and give you time to fix the problem.
• After uninstall, we delete your store’s data as described in our Privacy Policy.

Disclaimers

CartUno is provided “as is” and “as available”. As far as the law allows, we don’t give warranties beyond those in these terms, including any implied warranties of fitness for a particular purpose.

Limits on our liability

As far as the law allows:

• Dcoded isn’t liable for any loss or damage from using CartUno, from being unable to use it, or from support, setup help or advice from our team, including changes we make in your store at your request. This includes lost sales, profits, revenue, data or goodwill, and problems caused by Shopify, your theme or other apps.
• If a problem with CartUno, or with help from our team, affects your store, your only remedy is a refund of the CartUno fees you paid from when the problem started until we fixed it. Any refund is made through Shopify.

Nothing in these terms limits liability for fraud, or anything else the law doesn’t allow us to limit.

Claims caused by your use

If someone brings a claim against us because of your offers, your content or how you use CartUno in breach of these terms or the law, you’ll cover our reasonable costs of dealing with it.

Governing law

These terms are governed by the laws of India. The courts in Rajkot, Gujarat, India have exclusive jurisdiction over any dispute. Before going to court, please email us so we can try to sort it out together.

The whole agreement

These terms, our Privacy Policy and our Data Processing Addendum are the whole agreement between you and Dcoded about CartUno. Nothing said in support chats, emails, calls or marketing adds to or changes them. If any part of these terms can’t be enforced, the rest still applies, and that part applies as far as the law allows.

Changes to these terms

We may update these terms. For important changes, we’ll email the store owner or show a notice in the app at least 15 days before they take effect. If you keep using CartUno after that, the new terms apply.

Contact

Dcoded Innovations LLP (LLPIN ABC-7569), Office No. B-728, 7th Floor, RK Iconic, 150 Feet Ring Road, near Ayodhya Chowk, Rajkot, Gujarat 360006, India. Email support@cartuno.app.