Support
We’re here to help.
Real people, every day. Email or chat with us and we’ll reply within 24 hours.
- Reply within 24 hours
- Every day of the week
- Included on every plan
Contact
Ways to reach us
One inbox for everything: setup, billing, privacy and agency questions. We reply within 24 hours, every day.
support@cartuno.appChat in the app
Open CartUno in your Shopify admin, go to Settings › Help and access and start a chat. Same people, same 24-hour reply.
Setup call
Included on the Plus plan. Book it from Settings › Help and access. We’ll help you switch from your old cart app and set up your first offers.
Agencies
Running carts for several clients? Email us and we’ll help you set up each store and get collaborator access sorted.
Email about agency workGetting started
Live in four steps
- 1 Install CartUno Install from the Shopify App Store. Your 14-day free trial starts right away.
- 2 Turn on the app embed CartUno shows you a one-click button. You can also go to Online Store › Themes › Customize › App embeds and switch on CartUno.
- 3 Design your cart Pick a template, add your brand color and choose the revenue features you want, like free shipping or upsells.
- 4 Preview and publish Check your cart on desktop and mobile. Nothing changes on your store until you click Publish.
The cart doesn’t open on my store
Check that the CartUno app embed is on in your theme editor, and that any other cart app is turned off. CartUno works with Online Store 2.0 themes. Some themes need a small extra setup, so if it still doesn’t open, email us your theme name and we’ll sort it out.
My changes aren’t showing on my store
Cart Designer changes are saved as a draft first, so your live cart keeps selling while you work. Click Publish to put them live. Offers are different: they go live as soon as you save them.
An offer is live but shoppers can’t see it
If the offer says “Not displayed”, it isn’t connected to a part of your cart yet. Open Cart Designer, select the part where it should appear, choose “Show here” and publish.
A discount isn’t applying at checkout
CartUno follows the discount combination rules you set in Shopify, so a reward may not stack with another discount unless you allow it. Check the discount’s combination settings in Shopify, and check that the offer is Live in CartUno.
Amounts look wrong in another country
Reward amounts can be set per Shopify market, or converted from your store currency. Check the offer’s Markets setting.
How do A/B tests decide who sees what?
Each shopper’s browser is put in one group at random and stays there for the whole test. Results show “Gathering data” until each group has 30 sessions.
How is my plan decided, and how do I cancel?
Your plan is set by your store’s total sales in the last 30 days, and Shopify bills it every 30 days. To cancel, uninstall CartUno. Charges stop, and your theme’s own cart comes back right away.
How do I turn CartUno off without uninstalling?
Go to Settings › Store setup and choose Turn off CartUno, or switch off the app embed in your theme editor. Your designs and offers are kept for when you turn it back on.
Before you write
Help us help you faster
Include these and we can usually fix things in one reply. If we need to look inside your store, we’ll ask for collaborator access first. We never access your store without your permission.
- Your store address (yourstore.myshopify.com)
- Your theme name
- What you expected, and what happened instead
- A screenshot or short screen recording